Shipping policy

At CAELIFE, we prioritize the freshness, safety, and timely delivery of your premium New Zealand seafood. Below is our clear and transparent shipping policy designed to bring you a reliable and hassle-free international shopping experience.
1. Order Processing & Dispatch
All orders are professionally processed, packed, and dispatched within 1–3 business days after payment confirmation. As a seafood-focused store, we arrange packaging and shipment efficiently to lock in the maximum freshness of our products and minimize your waiting time.
2. International Shipping & Delivery Time
We offer worldwide shipping for all our seafood products. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers who pursue faster delivery, expedited shipping options are available at checkout for urgent orders.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your delivery location. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden charges or extra fees of any kind.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the responsibility of the recipient.
We highly recommend all customers to check their local import regulations and relevant tax standards before placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
To adapt to the long-distance international transportation of fresh and frozen seafood, we adopt professional cold-chain, shockproof, and leak-proof packaging materials. Our customized packaging effectively maintains low temperatures, prevents extrusion and damage, and fully protects the freshness and integrity of your seafood products during transit.
For high-value orders, we provide optional shipping insurance at checkout, allowing you to shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos, refuse to sign for the parcel, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid complaint with supporting photos/videos to our support team within 48 hours of delivery. We will verify the issue promptly and provide reasonable solutions including refunds, replacements, or other after-sales services.
7. Customer Service Assistance
If you have any inquiries regarding order processing, shipping status, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always ready to help you. We will respond to your questions and solve your problems as quickly as possible.
Thank you for shopping with CAELIFE! We keep optimizing our logistics and packaging solutions to deliver fresher, safer, and more reliable New Zealand seafood to customers around the world.